FREQUENTLY ASKED QUESTIONS

ABOUT THE WALK

1. What is Challenge Walk MS?
   This is the greatest walk you will ever participate in: 3 days, 50 miles, closer to a cure! The Challenge Walk MS pushes you to exceed what you think are your limits, physically and philanthropically. The Challenge Walk MS is a 3-day, 50-mile walk benefiting MS education, support, advocacy, and research through the National Multiple Sclerosis Society. This walk is not about being athletic, it's about showing compassion. Join our commitment to raise funds for and awareness of a disease that affects thousands of people and their families in our area. Join our movement to end this devastating disease. Join our family on this life-changing journey... Accept the challenge to walk 3-days and 50-miles!
2. When and where is Challenge Walk MS in 2015?
   Challenge Walk MS: Georgia 2015 will be held at the Ocean Plaza Resort on Tybee Island, Georgia on March 6-8, 2015. The event will take participants on a journey from Historic Savannah, GA to Tybee Island, GA.
3. Who is organizing the MS Challenge Walk?
   Challenge Walk MS: Georgia 2015 is a collaboration among eight chapters of the National Multiple Sclerosis Society. For more information, or to set up a one on one meeting in your area, please view our contact us page.
4. How can I participate?
   You can bring the world closer to a cure for MS by Walking, Super Crewing (3-Day, Fundraising volunteer), Crewing (3-Day volunteer), or Event (1 Day) volunteering!  The registration fee commits Walkers to the challenge of walking 50 miles and raising $1,500 or more.
5. Am I required to walk all 3 days in order to participate?
   If you have a scheduling conflict on the Friday of the MS Challenge Walk, we still encourage you to walk on Saturday and Sunday. The fundraising minimum of $1,500 will stay the same, but you do have the option of arriving on Saturday morning (or Friday night) and walking the rest of the journey with us. If you are interested in this option, please contact challengems@nmss.org.
6. How old do I have to be to participate in the Challenge Walk MS: Georgia 2015?
   All participants must be 12 years or older by March 6, 2015 to participate as a Walker.  If a Walker is under 18 years of age, a special Minor Waiver must be completed, signed, notarized, and brought with you to registration.   All children under 18 must have a parent/guardian walking with them at all times.
7. What kind of support does the Society offer to walkers?
   We are here to support you every step of the way.  This includes pre-event issues such as building a team and helping you with fundraising and training.  During the event we provide accommodations, all meals, full route support and more enthusiasm than you can imagine!  There are also numerous online resources for participants available on this website. 
8. When will registration begin for this event?
   Registration will open Summer 2014. The registration fee schedule is to be determined. 
9. What are the fundraising requirements for this event?
   Each Walker must raise a minimum of $1,500 to participate in Challenge Walk MS: Georgia 2015. Each Super Crew volunteer must raise a minimum of $750 to qualify for event incentives.  
10. When is the fundraising deadline for the Challenge Walk MS: Georgia 2015?
    The fundraising deadline is to be determined. 
11. What is multiple sclerosis?
    Every hour, another adult in the United States receives that frightening diagnosis: multiple sclerosis. MS is a chronic, often disabling disease of the central nervous system. Symptoms may be mild, such as numbness in the limbs, or severe enough to cause blindness or paralysis. The progress, severity, and specific symptoms of MS in any one person cannot yet be predicted, but advances in research and treatment are giving hope to those affected by the disease. 
12. What is the National MS Society?
    The National Multiple Sclerosis Society helps more people who have MS, and funds more MS research than any private, voluntary MS organization in the world. As part of our relentless, international research effort, scientists across the country receive over $30 million each year in new research grants. At the NMSS, the emphasis is on community-based education, support, and advocacy, providing critical assistance to thousands of local families living with the affects of MS, including modest financial assistance for home modifications and other needs related to MS.

GENERAL

1. I forgot my Username and Password.
   Remember that your username and password are case sensitive. If you have forgotten your user name or password, you can request a reminder. If you still have problems, please contact us.
2. How do I change my Username and/or Password?
   First, login to the Participant Center using your username and password. Once logged in you will see a link at the top right corner of the page called "Click here to edit your account." Once in your profile, you can change your contact information, e-mail address, username, and password. All changes will be made to your account immediately. There is no need to sign in again.
3. How do I unsubscribe from e-mail?
   Towards the bottom of each e-mail message there is a link stating, "Click Here to Unsubscribe from this E-mail Message." Click this link and follow the instructions given to unsubscribe.

ABOUT MY CHALLENGE PARTICIPANT CENTER

1. What is a Personal Page?
   A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your Challenge Participant Center. You will be able to customize images, text and the style/color layout of the page.
2. By default, I have a personal page.  Do I have to change it?
   Once you sign up for an event online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.
3. How do I change my personal fundraising goal?
   First, you will need to login to your Challenge Participant Center. On the bottom right side of the Challenge Participant Center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.
4. How do I change my team name, team division or team goal?
   Only the team captain has the ability to change the team name or team division. The team captain will need to login to his/her Challenge Participant Center and click the "My Team Progress" button on the top right. On the Team Progress page, team captains will have the ability to update the team name, division and goal.
5. How can I see who has donated to me?
   Login to the site using your Username and Password. Go to your Challenge Participant Center and click the "My Progress" tab; this will allow you to view your donor list and any amounts having been donated.
6. How can I see who is on my team?
   Login to the site using your Username and Password. Go to your Challenge Participant Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.
7. What is a team message?
   Simply go to your Challenge Participant Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message.
8. What is the difference between making my personal page Private or Public?
   By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list, and only people you personally invite will be able to support you. There will also be no link on your name in the team list if your page is Private.
9. How do I make my personal page Public?
   Login to the site using your Username and Password and go to your Participant Center. If your personal page is Private there will be a link in the box on the right that says "Make my donation form public" (and vice versa). Click on the link to change the Public/Private status of your personal page.
10. How do I create a shortcut URL for my personal page?
    In your Participant Center, go to the Personal Page tab. Click on Edit to edit your page.  Where it says "Personal Page URL and Settings", enter a shortcut.  The resulting shortcut URL will be http://main.nationalmssociety.org/goto/xxx, where xxx is the shortcut you choose. Click the Save button when done.